We make a point of providing exceptional healthcare

Here’s what you need to know about cancelling or rescheduling:

• provide 12 or more hours notice – no fee
• provide less than 12 hours notice – 25% of the appointment cost
• no-show, or provide less than 2 hours notice – 50% of the appointment cost

To cancel or reschedule an appointment, you can:

• contact us through this website
• call our clinic at 250.591.3730
• log in to our online booking portal and make changes there

Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Prior to entering practice, physiotherapists must graduate with an entry-level Master’s degree from a physical therapy education program at one of 14 accredited Canadian universities. Physiotherapists in BC are required to be registered with the College of Physical Therapists of BC (CPTBC)

Yes, please! While we can look up certain imagery, it is best for you to bring in any paperwork that has been provided to you that might relate to your injury or surgery.

On the first day we will assess your condition, educate you, and usually get started on treatment. Your assessment may include health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation, etc. Based on this assessment, your physiotherapist will establish a diagnosis and discuss your prognosis. They will work in partnership with you to develop an individualized treatment program. Expect your physiotherapist to guide you in performing therapeutic exercises in between appointments. Your progress will be monitored at follow-up visits and your physiotherapist may adjust your treatment according to changes in your body.

For more details, please see our For New Patients page.

Yes, the acupuncture needles used for your treatment are single use , sterile needles. Our therapists are trained and certified by Acupuncture Canada or an equivalent organization.