We make a point of providing exceptional healthcare
Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.
Multidisciplinary Care
Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.
A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.
Careful approach
We take care to restore, maintain, and maximize your overall health and well-being.
We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.
Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.
Expert team
Our therapists have a broad spectrum of experience that our entire team draws upon.
The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.
Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.
Generous appointments
We believe that effective therapy is built upon a combination of expertise, care, and time.
Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.
This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.
Browse Our Treatments
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Exercise Prescription
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Intramuscular Stimulation
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Post-Surgical Rehab
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Manual Therapy
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Electrophysical Therapy
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Telehealth Physio
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Medical Acupuncture
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Shockwave Therapy
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Pelvic Floor Physio
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Naturopathic Medicine
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Advanced Injection Therapies
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Physio for Artistic Athletes
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Vestibular Rehabilitation
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TMD & TMJ Physio
Introducing Our Team
Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.
Looking for rates? Or info about insurance coverage?
Browse our Rates & Policies
New to physiotherapy? Wondering what you can expect?
View info For New Clients
“Kelly performed my procedure with care and attention. Kelly performed my procedure with care and attention”
Frequently Asked Questions
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What if I don’t show up for a session?
Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.
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Do I have to keep coming to physiotherapy forever?
Absolutely not! Our goal is to understand your goals, figure out everything that might be contributing to your injury, educate you and treat you appropriately, and then discharge you from care. You are certainly always allowed to come back to us, but our ultimate goal is to give you the tools to self-manage if at all possible.
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Does insurance cover physiotherapy treatments?
Even though this is a common question, there isn’t a single answer. All insurance plans are different:
- some extended health plans offer 100% coverage and unlimited sessions
- other health plans give a set dollar amount to “spend” on physiotherapy each year
- in general, it’s common for plans to cover $300 – $500 annually
- we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions
Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.
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When are telehealth appointments available?
Physiotherapists are available for telehealth appointments during our normal clinic hours, Monday to Friday from 7am - 7pm. Book in whenever is convenient for you!
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Does my insurance cover telehealth physiotherapy?
Currently, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC cover part, or all, of the cost of telehealth appointments. The specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.
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Should I bring in X-rays, referrals, or my surgeon’s protocols?
Yes, please! While we can look up certain imagery, it is best for you to bring in any paperwork that has been provided to you that might relate to your injury or surgery.
Have A Question?
View our FAQs page for more answers, or contact us directly for help.
Articles by Pinpoint
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ArticleView PostPhysiotherapy After Breast Cancer
Physiotherapists have an important role to play in the recovery process for patients who have had treatment for breast cancer.
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ArticleView PostVertigo & Treatment of Benign Paroxysmal Positional Vertigo
If you experience feelings of intense dizziness, or it seems the room is spinning, you may want to consider physiotherapy treatment for BPPV.
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ArticleView PostAcute Whiplash Injury Management
What is whiplash? Whiplash is an injury to your neck. It is caused by your neck bending forcibly forward and then backward, or vice versa.
Consider a career at Pinpoint
There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.
Learn more on the careers section of this site.