We make a point of providing exceptional healthcare

Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.

Multidisciplinary Care

Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.

A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.

Careful approach

We take care to restore, maintain, and maximize your overall health and well-being.

We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.

Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.

Expert team

Our therapists have a broad spectrum of experience that our entire team draws upon.

The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.

Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.

Generous appointments

We believe that effective therapy is built upon a combination of expertise, care, and time.

Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.

This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.

Book your treatment online today!

Browse Our Treatments

Introducing Our Team

Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.

Meet the Owner

Joe Box

Physical Therapist

Meet Joe
Featured Therapist

Shayne Alyward

Physical Therapist

Meet Shayne
Featured Therapist

Kayla Larsen

Physical Therapist

Meet Kayla

Wait, there’s more!

Click below to meet the rest of the team.

View All Bios

Looking for rates? Or info about insurance coverage?

Browse our Rates & Policies

New to physiotherapy? Wondering what you can expect?

View info For New Clients

“Over the course of treatment with Lisa, my physician and I both noticed that I became stronger and more flexible.”

Review for Lisa Purzner by Allison H.

View All Reviews

Frequently Asked Questions

  • Does insurance cover physiotherapy treatments?

    Even though this is a common question, there isn’t a single answer. All insurance plans are different:

    • some extended health plans offer 100% coverage and unlimited sessions
    • other health plans give a set dollar amount to “spend” on physiotherapy each year
    • in general, it’s common for plans to cover $300 – $500 annually
    • we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions

    Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.

  • What can I expect at my first physiotherapy appointment?

    On the first day we will assess your condition, educate you, and usually get started on treatment. Your assessment may include health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation, etc. Based on this assessment, your physiotherapist will establish a diagnosis and discuss your prognosis. They will work in partnership with you to develop an individualized treatment program. Expect your physiotherapist to guide you in performing therapeutic exercises in between appointments. Your progress will be monitored at follow-up visits and your physiotherapist may adjust your treatment according to changes in your body.

    For more details, please see our For New Patients page.

  • Do you offer direct billing for telehealth treatments?

    Yes. We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC for telehealth treatments.

  • Do I have to pay for physiotherapy in BC?

    Yes. Physiotherapy in British Columbia is primarily a privately paid service, and the most common source of payment is through any extended benefits you might have through your work. If you do not have extended benefits you pay for the services directly out of pocket.

    There is funding for specific groups like RCMP members, Veterans, and those injured in car or workplace accidents. Some individuals qualify for a reduced rate, partially funded by the government, but you will need to provide your birthdate and BC Services Card (CareCard) number for us to check on this.

  • Should I bring in X-rays, referrals, or my surgeon’s protocols?

    Yes, please! While we can look up certain imagery, it is best for you to bring in any paperwork that has been provided to you that might relate to your injury or surgery.

  • What if I have MSP Supplementary Benefits?

    Clients qualifying for MSP Supplementary Benefits will receive $50.00 off the total cost of any assessment or treatment.

    Remember to bring your Care Card to your appointment!

Have A Question?

View our FAQs page for more answers, or contact us directly for help.

Articles by Pinpoint

View All Articles

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    The problem with teenagers is….. A Physiotherapist’s view.

    Teenagers face a unique and often difficult combination of changes that can cause a common pattern of issues.  

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    Treating Chronic Pain

    Chronic pain is often misunderstood, both in the health care community and among the general public. So what is it, and what causes chronic pain?

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    Are You Sitting Too Much?

    Shocking statistics show globally 1 in 4 adults are not getting enough exercise. Let’s take a look at how E.A.S.Y. getting active can be!

    View Post

Consider a career at Pinpoint

There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.

Learn more on the careers section of this site.

View Careers Info

Box Physiotherapist Corp. Operating as Pinpoint Physiotherapy & Health

Website design & development by Richard the Brave

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