We make a point of providing exceptional healthcare
Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.
Multidisciplinary Care
Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.
A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.
Careful approach
We take care to restore, maintain, and maximize your overall health and well-being.
We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.
Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.
Expert team
Our therapists have a broad spectrum of experience that our entire team draws upon.
The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.
Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.
Generous appointments
We believe that effective therapy is built upon a combination of expertise, care, and time.
Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.
This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.
Browse Our Treatments
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Exercise Prescription
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Intramuscular Stimulation
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Post-Surgical Rehab
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Manual Therapy
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Electrophysical Therapy
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Telehealth Physio
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Medical Acupuncture
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Shockwave Therapy
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Pelvic Floor Physio
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Naturopathic Medicine
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Advanced Injection Therapies
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Physio for Artistic Athletes
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Vestibular Rehabilitation
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TMD & TMJ Physio
Introducing Our Team
Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.
Looking for rates? Or info about insurance coverage?
Browse our Rates & Policies
New to physiotherapy? Wondering what you can expect?
View info For New Clients
“From the moment you enter Pinpoint Physio you are warmly welcomed.”
Frequently Asked Questions
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What payment methods do you accept?
Pinpoint Physiotherapy accepts the following types of payment:
- Visa
- MasterCard
- Debit
- Cash
- Cheque (returned cheques subject to NSF charge)
- Direct billing of many Law Offices
- Direct billing of most extended medical plans (including Manulife, Greenshield, Sun Life, Medavie Blue Cross, etc.)
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What if I don’t show up for a session?
Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.
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What do physiotherapists do?
Think of Physiotherapists as project managers for recovering from injuries. A good physio doesn’t just treat you or prescribe exercises but will understand and manage all aspects of your recovery. Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.
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When do I pay for treatments?
The time of payment depends on the source of your funding.
- if there is a cost borne by you it is usually due the same day as the appointment
- we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions'
- if, for example, you have a lawyer covering the cost of treatment, you may not be required to pay at all
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What happens during my initial naturopathic medicine appointment?
An initial appointment with your Naturopathic Doctor (ND) will consist of a review of your chief concern, as well as an overview of your current and previous medical history. Physical exams and tests will be ordered as deemed necessary.
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Are Status Indigenous peoples covered for physio?
Unfortunately, no. We keep looking, but so far have not found any Federal or Provincial programs we can access that provide private physiotherapy services to First Nations people. It is possible that your individual band might provide you with coverage. For us to check we would need policy information from you. This would be your insurance company (such as Blue Cross) and your policy number and identification number. Please check with your band office for this information if you don’t have it.
Often Indigenous peoples do qualify for a small discount partially funded by MSP. To check on this benefit, the reception staff requires your birthdate and your Personal Health Number (PHN) which is found on your BC Services Card (aka CareCard).
Have A Question?
View our FAQs page for more answers, or contact us directly for help.
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Consider a career at Pinpoint
There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.
Learn more on the careers section of this site.