We make a point of providing exceptional healthcare

Here’s what you need to know about cancelling or rescheduling:

• provide 12 or more hours notice – no fee
• provide less than 12 hours notice – 25% of the appointment cost
• no-show, or provide less than 2 hours notice – 50% of the appointment cost

To cancel or reschedule an appointment, you can:

• contact us through this website
• call our clinic at 250.591.3730
• log in to our online booking portal and make changes there

Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Pinpoint will bill services directly to Medavie Blue Cross. No charges apply.

Yes. We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC for telehealth treatments.

Your treatment plan will usually involve education, exercise, and manual therapy components. Depending on your condition, this may include joint mobilization, manual therapy, massage, work hardening, pain reduction techniques, acupuncture or dry needling, modalities, shockwave, and general fitness guidance.

Prior to entering practice, physiotherapists must graduate with an entry-level Master’s degree from a physical therapy education program at one of 14 accredited Canadian universities. Physiotherapists in BC are required to be registered with the College of Physical Therapists of BC (CPTBC)